How Ice Travel Group Streamlined SaaS Backup & Disaster Recovery with HYCU R-Cloud

Challenge

Ice Travel Group, the company behind the leading UK travel brands TravelSupermarket and Icelolly, needed a formal, reliable disaster recovery strategy to support its growing dual-brand infrastructure. Their backup processes were fragmented, spanning GitHub scripts, Google Workspace utilities, AWS-native functions, and more, making monitoring difficult and missing the scalability and reliability needed for millions of users. The migration of critical workloads to Google Cloud, including BigQuery and managed SQL, further complicated the need for a unified backup approach across hybrid environments.

“We realized very quickly this wasn't the way to do things. We needed an ongoing centralized place to schedule, monitor, and validate backups.” — Gohar Hameed, Lead DevOps Engineer

Solution

After evaluating multiple options, Ice Travel Group chose HYCU for its native support across GitHub, Google Workspace, AWS, and Google Cloud. The onboarding process took just two weeks, supported by HYCU’s team from start to finish. This rapid deployment allowed the lean DevOps team to migrate away from time-consuming, homegrown scripts and gave them the hands-on support and education needed to optimize their cloud environments.

“It was smooth, quick, and actually taught us more about how our Google Cloud stack works. The HYCU team really did the heavy lifting.” — Dave Mercer, DevOps Engineer

Outcome

Implementing HYCU delivered immediate and lasting value:

• Consolidated visibility of backups across all SaaS and cloud platforms
• Elimination of manual scripting and maintenance
• Significant time savings with weeks instead of months for deployment
• Reduced risk during high-growth initiatives
• Flexible support for future cross-cloud recovery scenarios

“The biggest benefit from HYCU is seeing everything in one place. No more juggling multiple tools for different platforms. That was a big win for us.” — Dave Mercer, DevOps Engineer

What’s Next

As Ice Travel Group continues migrating infrastructure from AWS to Google Cloud to support data-driven and AI-powered innovation, HYCU will be essential for ensuring cross-cloud data resilience and business agility.