Enterprise-class backup and recovery for Jira Service Management

Ensure your Jira data and configurations are safe and recoverable at any time
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Customer Use Case

Challenge

Jira Service Management houses critical ITSM data and configurations, but Atlassian's shared responsibility model places the onus of data protection and recovery on customers, leaving organizations vulnerable to data loss from accidental deletions, malicious actions, or software issues.

Solution

HYCU's offers automated, reliable backups for Jira Service Management, providing one-click restores of assets, configurations, and issues, eliminating lengthy recovery times and manual processes while ensuring data sovereignty and compliance through secure, customer-controlled storage options.
Business Value

It's more than just about the data

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1-click restore of JSM assets, configurations, and issues

Restore individual JSM assets, links, configurations, or specific items directly to production – no scripts, no parsing necessary.
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1-Click Backup Automation

Automatically assign backup policies across all your Atlassian applications.
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Ransomware-proof backups

Store your data in immutable, offsite storage under your control.
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Data Residency

Ensure your data is processed and kept in your desired regions. HYCU gives you complete control of where to run your backups and recovery operations.
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Meet data security, sovereignty and retention requirements

All data is kept in your storage account, not HYCU’s – giving you the flexibility to store backups and copies for a few days or several years – it’s your choice.
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Protect much more than just your JSM

Protect all Atlassian apps from a single view – no more managing multiple solutions.
Key Features & Benefits

Don't let mistakes disrupt your operations

  • Automation Rule Protection

    HYCU uniquely backs up automation rules, preserving end-to-end automations along with conditions and triggers to safeguard critical workflow configurations.

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  • Flexible SLA Management

    The platform provides complete control over backup policies, allowing customization of Service Level Agreements (SLAs) down to the hour for different projects.

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  • Granular Recovery Options

    Users can perform rapid restores of specific elements like projects, epics, single issues, attachments, and service management assets with ease.

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  • Secure Offsite Storage

    HYCU enables storing backups in user-controlled offsite locations using various cloud storage options, ensuring protection against data corruptions and attacks.

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  • Automated Backups

    HYCU offers automated "set and forget" backups for Jira Service Management, allowing users to spend minimal time on backup management.

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Resources

Learn more about HYCU and Jira Service Management

Solution Brief
Solution Brief | HYCU for Jira and Jira Service Management
eBook
The Ultimate Guide to Protecting and Securing Jira Service Management
Video
HYCU & ISOS after Atlassian, Team 24 (Jira, Confluence, Trello, JSM, Bitbucket)
Solution Brief
Protect your critical Atlassian Cloud applications with HYCU R-Cloud™
Video
Video: Navigating your Responsibility in Atlassian Cloud
FAQ

Common Questions About Backup & Recovery for Jira Service Management

Can HYCU protect both Jira and Jira Service Management in the same environment?

Yes, HYCU provides unified protection for both Jira and Jira Service Management, allowing you to manage backups for both systems from a single platform.

What specific Jira Service Management elements does HYCU protect?

HYCU protects JSM-specific items such as service desks, request types, queues, and organizations.

Does HYCU backup Jira Service Management-specific configurations?

Absolutely. HYCU backs up Jira Service Management-specific configurations, including request types, request type groups, and service desk project queues.

How does HYCU handle Jira Service Management customer requests and feedback?

HYCU can backup and restore JSM requests, request feedback, and request SLAs, ensuring your customer service data is protected.

Can HYCU restore individual service management components?

Yes, HYCU enables granular restoration of JSM components, including assets, requests, and objects.

Customer Loyalty

Read why HYCU customers love our simple, flexible data protection software

  • "SaaS based backup solution is extremely simple to use and implement across Google Workspaces, Atlassian and many other platforms."

    Fabian D. - Associate CTO
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  • "HYCU easily integrates with Atlassian products."

    Jonathan B. - IT Director
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  • "HYCU, Simple and Effective."

    Timothee S. - Cloud System Administrator
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  • "HYCU as backup software, it is very good solution and the support team is excellent"

    Muhammed S. - IT System & Network Supervisor
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  • "Innovative backup and DR solution from SaaS to Data Center!"

    Fabian D. - Associate CTO
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Free Trial

Start protecting your Jira Service Management data for free‍

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The only solution with comprehensive data protection

  • Flexible backup frequency with unlimited retention
  • One-click item-level data recovery
  • Autopilot backups with ‘set and forget’ policies
  • Immutable ransomware-proof copies
  • Off-site backup storage in customer owned storage

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