Enterprise-class backup and recovery for Jira Service Management

Ensure your Jira data and configurations are safe and recoverable at any time

Customer Use Case

Challenge

Jira Service Management houses critical ITSM data and configurations, but Atlassian's shared responsibility model places the onus of data protection and recovery on customers, leaving organizations vulnerable to data loss from accidental deletions, malicious actions, or software issues.

Solution

HYCU's offers automated, reliable backups for Jira Service Management, providing one-click restores of assets, configurations, and issues, eliminating lengthy recovery times and manual processes while ensuring data sovereignty and compliance through secure, customer-controlled storage options.

Business Value

It's more than just about the data

1-click restore of JSM assets, configurations, and issues
Restore individual JSM assets, links, configurations, or specific items directly to production – no scripts, no parsing necessary.
1-Click Backup Automation
Automatically assign backup policies across all your Atlassian applications.
Ransomware-proof backups
Store your data in immutable, offsite storage under your control.
Data Residency
Ensure your data is processed and kept in your desired regions. HYCU gives you complete control of where to run your backups and recovery operations.
Meet data security, sovereignty and retention requirements
All data is kept in your storage account, not HYCU’s – giving you the flexibility to store backups and copies for a few days or several years – it’s your choice.
Protect much more than just your JSM
Protect all Atlassian apps from a single view – no more managing multiple solutions.
Key Features & Benefits

Don't let mistakes disrupt your operations

Scan and visualize your entire data estate - for free

See your data from every angle with customizable views of your data estate.

Quickly identify protection gaps, and verify compliance.

Protect any application with a single click screenshot

Protect any application with a single click

Add protection in minutes from the HYCU Marketplace directly within the platform.

Add applications whenever you want

Go big or start small. You can choose when you protect your vulnerabilities with HYCU.

Visualize your entire data estate screenshot

Automation Rule Protection

HYCU uniquely backs up automation rules, preserving end-to-end automations along with conditions and triggers to safeguard critical workflow configurations.

Flexible SLA Management

The platform provides complete control over backup policies, allowing customization of Service Level Agreements (SLAs) down to the hour for different projects.

Granular Recovery Options

Users can perform rapid restores of specific elements like projects, epics, single issues, attachments, and service management assets with ease.

Secure Offsite Storage

HYCU enables storing backups in user-controlled offsite locations using various cloud storage options, ensuring protection against data corruptions and attacks.

Automated Backups

HYCU offers automated "set and forget" backups for Jira Service Management, allowing users to spend minimal time on backup management.

How it Works

FAQ

Common Questions About Backup & Recovery for Jira Service Management

Can HYCU protect both Jira and Jira Service Management in the same environment?
What specific Jira Service Management elements does HYCU protect?
Does HYCU backup Jira Service Management-specific configurations?
How does HYCU handle Jira Service Management customer requests and feedback?
Can HYCU restore individual service management components?
Customer Loyalty

Read why HYCU customers love our simple, flexible data protection software

"Innovative backup and DR solution from SaaS to Data Center!"

Fabian D. - Associate CTO

"HYCU as backup software, it is very good solution and the support team is excellent"

Muhammed S. - IT System & Network Supervisor

"The software impresses with its user-friendliness and seamless integration with various cloud platforms like Google Cloud and Azure."

Markus S. - Senior Consultant

"HYCU, Simple and Effective."

Timothee S. - Cloud System Administrator

"Great and easy "plug and play"."

Kobi B. - CIO

"SaaS based backup solution is extremely simple to use and implement across Google Workspaces, Atlassian and many other platforms."

Fabian D. - Associate CTO

"HYCU easily integrates with Atlassian products."

Jonathan B. - IT Director

"HYCU, Simple and Effective."

Timothee S. - Cloud System Administrator

"HYCU as backup software, it is very good solution and the support team is excellent"

Muhammed S. - IT System & Network Supervisor

"Innovative backup and DR solution from SaaS to Data Center!"

Fabian D. - Associate CTO
Free Trial

Start protecting your Jira Service Management data for free‍

The only solution with comprehensive data protection

  • Flexible backup frequency with unlimited retention
  • One-click item-level data recovery
  • Autopilot backups with ‘set and forget’ policies
  • Immutable ransomware-proof copies
  • Off-site backup storage in customer owned storage

Sign up for a free trial