The typical enterprise IT team has a virtual mountain of tickets from end users experiencing performance issues. In an instantaneous world, professionals expect their mobile devices, laptops and apps to work perfectly 24/7. If they’re on deadline, they have zero time or patience to file the infamous IT help ticket and wait for a call back. Telling your boss you’ll miss a deadline because you can’t access an app is as well received as, “The dog ate my homework.” It doesn’t fly. End users love to take their frustration out on the IT team, and then the blame game ensues.
This end-user rage is an unfortunate reality for IT pros: Not only are they expected to fix end-user problems with a magic wand, but they also need to help grow the business and keep up with ever-changing technology.
It’s evident that IT is strapped for time and lacks resources. According to a report by ManageEngine, nearly one out of every three businesses (32 percent) becomes aware of most application performance issues from their end users – not from the IT team. Now more than ever, IT needs to be on top of the monitoring game, proactively sniffing out problems and solving them before the end user notices any disruptions.
To accomplish this, more organizations are turning to outside vendors who specialize in monitoring, and are realizing the following three benefits:
- You can tackle modern infrastructure complexities without using your limited IT experts: The stack is complicated, and growing more so every day. Instead of using your Tier 3 experts on problems that are below their expertise, engage with an outside vendor that is equipped with the resources to identify and remedy infrastructure performance issues before they require an expensive specialist.
- Your team will see increases in productivity and efficiency: With the support of an external monitoring vendor, IT teams are freed from the task of monitoring screens all day for problems. If something goes wrong, they’ll receive an immediate email or text alert with rapid root cause identification.
- You’ll empower your engineers to focus on core mission: Companies needs their engineers to focus on developing and perfecting the products that are core to the company’s mission and goals. Monitoring of business critical infrastructure and applications requires specialist knowledge, which is likely not part of your engineers’ core competencies. By partnering with an outside organization, your company can tap a wide network of expert engineers who are dedicated to preventing system issues and outages and ensuring peak performance, without exhausting your own talent.