IT support specialist

Posted

August 20 2021

Locations

United States - Massachusetts

HYCU is currently looking for an IT Support Specialist. You will take care of upkeep, configuration, and operation of our computer systems, local network environment, Cloud Services and other systems. This includes installing and managing desktop and laptop computers (Windows and MacOS), configuring mobile devices (iPhone, Android), and other components of an organization’s IT infrastructure like printers, Wi-Fi access points, etc….

Responsibilities:

  • Install, configure, test, maintain, monitor, and troubleshoot end-user systems, phones, and related hardware and software
  • Administer network access switches and WIFI infrastructure for end-users network enablement
  • Assist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers, and other components
  • Configuration and maintenance of policies, settings and packages within the Office 365 ecosystem (OneDrive, MS Teams, SharePoint,…)
  • Travel may be required to visit HYCU sites as needed (USA)

Requirements:

  • Diagnose and troubleshoot internal colleague technical support issues via in person, telephonic, e-mail, or online communications
  • Have experience with Windows OS/Apple MacOS family at the level of advanced user (cmd, driver and software installation)
  • Hands-on experience with Office 365 administration console with command line experience (power shell)
  • Ability to research and make recommendations given a set of technical and non-technical requirements
  • A strong interpersonal foundation, collaborative spirit, ability to work autonomously
  • Enjoy supporting both technical and non-technical users, and are able to tailor your communication to the audience
  • Microsoft O365 Certification, preferred but not required (if you are not certified, we will help you to get certified in the first six months of employment)

We offer:

  • Possibility to work with modern and exciting technologies
  • An excellent international team in Bosnia and Herzegovina, Slovenia, Serbia, and the USA
  • Education, coaching, and support for your personal development
  • An international, professional environment with exciting opportunities

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